Technology Account Manager
Location: Remote
About the Position:
We have an exciting opportunity for an experienced Technical Account Manager with a strong understanding of web and mobile app technologies, who is looking to work in a fast-paced agency environment. This role involves working directly with the SVP of Operations, Head of Technology, Director of Implementation, and CEO in redefining, developing, and leading clients through web and app development cycles. The primary focus will be collaborating with clients while working directly with our Digital Project Manager to help prioritize requests and manage timelines.
A successful candidate will be comfortable leading client meetings and communicating all client needs regarding timelines, requirements, and requests. The Technical Account Manager is expected to have a solid knowledge base of website and integration technical processes. We are looking for a critical thinker who can anticipate issues and contribute to resolving errors and UI problems.
Responsibilities And Duties:
Lead Client Project Meetings: Own planning, coordination of workflow, creation, and execution of project plans that impact all web and app projects.
Operationalize Project Plans: Facilitate planning meetings, ongoing status meetings, and share outputs of those meetings in a way that is easy for the teams to reference and understand.
Own Client QA Process: Review produced websites for accuracy, adherence to brand guidelines, and quality standards; coordinate team and client approvals of all creative deliverables.
Align with Project Management: Improve operational processes related to website production for enhanced speed to launch and overall account deadlines.
Ensure Clear and Defined UX and UI: Work with the internal Creative team by delivering detailed briefs and being involved in creative reviews with a good eye for UX design.
Manage Content Inputs: Add content (text, photos, and videos) to pages, construct menu/navigation systems, and help integrate 3rd party data. Ideally, you are a CMS guru who knows all of the ins and outs of producing websites.
Manage the Client Feedback Process: Interpret client requests to route them accordingly.
Participate in Weekly Allocation and Roadmap Meetings: Collaborate with Project Management and discuss necessary touchpoints between teams such as stand-ups, status, and progress review.
Improve the Process: Contribute to the development of methodologies, standards, and best practices to streamline processes and create efficiencies for the production of digital work.
Qualifications:
3 or more years of experience managing website and mobile app development projects as a client-facing resource.
Experience using tools such as Storyblok, Jira, Smartsheet, Monday.com, or similar project management and content management systems.
Bonus experience with API integrations, particularly with platforms like OlO, Personica, Yext, or other menu management systems or loyalty programs.