Account Lead, Client Strategy

Our client, an award-winning global digital marketing agency with a strong presence across 6 countries, is seeking an Account Lead, Client Strategy to drive channel strategy, manage client relationships, and deliver exceptional results.

The ideal candidate possesses an incessant eye for detail, exhibiting meticulousness and methodicalness in every aspect of their work. They are skilled in nurturing relationships with clients and team members, thriving on the trust gained through their efforts.

As a key player in this fast-paced agency and a leader of your team, you bring enthusiasm and drive to the table. Reporting directly to the Managing Director, you serve as the crucial link between agency teams and clients. Your responsibilities include ensuring all deliverables meet high standards, growing your revenue book, and identifying up/cross-selling opportunities.

In this integral role, you will take ownership of client relationships while providing leadership to implement processes and best practices. You will actively contribute to new business development efforts, shaping pitch strategies, pitch decks, and communications.

Joining this renowned agency with a thriving employee culture, you will have the opportunity to contribute to the development and happiness of the entire team while leveraging your expertise in client relations to play a significant role in both client success and overall agency growth.

This is a hybrid position, providing the flexibility of working 3 days on-site at the agency's downtown Toronto office, fostering collaboration and engagement with the team.

MUST HAVE SKILLS:

  • Incessant eye for detail and meticulous approach

  • Strong relationship-building skills with clients and team members

  • Thrive in a fast-paced environment with enthusiasm and drive

  • Excellent leadership and communication abilities

  • Track record of revenue growth and identifying upselling/cross-selling opportunities


ROLE RESPONSIBILITIES:

  • Act as the senior client service contact for integrated projects (SEO, PPC, Social, Display, Data Analytics)

  • Prepare client-facing documents and presentations

  • Ensure timely and budgeted campaign delivery

  • Take financial responsibility for monthly revenue from client portfolio and team

  • Drive client revenue growth and strategy within the agency

  • Manage monthly client billing

  • Support pitches alongside the Managing Director and Head of Departments

  • Coordinate client and team entertainment activities

WHAT YOU BRING:

  • Extensive digital marketing experience in SEO and PPC (programmatic display, paid social and ad ops preferable)

  • Experience with traditional media a plus, but not required

  • At least 8 years online marketing and/or media experience in a client facing role

  • Large agency background (Search or Media)

  • Entrepreneurial spirit - enjoys creating and implementing new processes and procedures that create efficiencies

  • Very organized, detail oriented

  • Delivery focused

  • Revenue focused

  • Team player

BENEFITS:

  • Comprehensive benefits

  • 4-weeks paid vacation

  • Hybrid work model – 3 days onsite at agency located downtown Toronto

    If you’re interested in this opportunity, contact Ashley at ashley@ariagency.ca for more information.

Apply Today and Learn More!

Previous
Previous

Senior Account Lead

Next
Next

Group Director, Media Planning